Privacy Policy

Last updated: January 28, 2020

This Privacy Policy (“Policy”) describes how CSX Limited ( “CSX”, “we,” “our” or “us”) collects and uses information and what choices you have with respect to that information.

When we talk about the “Services” in this Policy, we are referring to the use of software applications and platforms made available online to customers for the purpose of tracking training and game head injuries and historical injury profiles of athletes.

CSX Limited, a New Zealand registered company, is the service provider for all customers located within Europe, the Middle East and Africa (collectively, “EMEA”) and is the data controller of the personal data of EMEA-based customers. CSX Limited, also provides the Services to customers located outside EMEA (such as those in the United States, Australia, New Zealand and Asia) and is the company responsible for the personal data of non-EMEA based customers.

What Information Does CSX Collect and Receive?

CSX may collect, store and analyse information (including personal data and sensitive personal data such as health related data) about individuals (such as athletes) whose personal data is processed by CSX during the provision of the Services to its customers (“Customer Data”). This information is controlled by CSx’s customers and is processed by CSX in accordance with the agreement for Services (“Customer Agreement”). To the extent that CSX collects, stores and analyses Customer Data, CSX does so on behalf of its customers and is a “data processor” only.

If Customer Data includes your personal data or you are using the Services by invitation of a CSX customer, whether that customer is your employer, team, another organization, or an individual, CSX collects, stores, and analyses your personal data on behalf of its customer. That customer will determine its own policies regarding the treatment of Customer Data which may apply to your use of the Services. Please check with the customer about the policies it has in place.

To provide the Service CSX also collects the following categories of data (collectively referred to as “CSX Data”) which it processes in order to provide the Services to its customers:

Account and billing information: To create a CSX account and to access the Services, customers must provide CSX with names, usernames, passwords and contact information. In addition customers may provide billing information including bank account details to complete transactions in relation to our Services.

Services usage information: When a customer interacts with the Services, usage information is created and may include details of administrative, technical and support communications with us.

Log data: As with most services delivered over the Internet, we automatically collect information when customers or potential customers access and use the Services or our website such as Internet Protocol address, the date, time and location of use of the Services, device information and cookie data. For more information about how we use cookies, please see our cookie policy at

Potential employees: If you apply for a job with CSX, we will receive the personal data you provide to us such as your name, address, contact information, education details and professional experience.

Customer Lead Generation Data: From time to time we may source lists of potential customers from trusted partners which may contain certain personal data.

How Does CSX Use the Information it Collects and Receives?

Customer Data will be used by CSX in accordance with customer’s instructions, including any applicable terms in the Customer Agreement, and as required by applicable law.

CSX uses CSX Data that it controls:

To provide, update, and improve our Services: This includes use of CSX Data to support delivery of the Services under a Customer Agreement, prevent or address service errors, security or technical issues, analyse and monitor usage, trends and other activities. We also use de-personalised and aggregated data generated by our customers’ use of our Services to better understand how customers are using the Services in order to improve them. This processing of CSX Data is required as a matter of contractual necessity and is also necessary for our legitimate interests which are described in more detail below.

To send emails and other communications: If you contact us, we may use your contact information to respond. We may also send service, technical and administrative emails and messages. We may also contact customers to inform them about changes in our Services, our service offerings, and important service related notices, such as security and fraud notices. These emails and messages are considered part of the Services and customers may not opt-out of them. In addition, we occasionally send emails about new product features, events or other news about CSX. These are marketing messages you can opt out of at any time. This processing of CSX Data is required as a matter of contractual necessity and is also necessary for our legitimate interests which are described in more detail below.

For billing and account management: We use account and billing information to administer accounts and keep track of billing and payments. This processing of CSX Data is required as a matter of contractual necessity and may also be required to enable us to comply with our legal obligations.

For investigating fraud and abuse: We work hard to keep the Services secure and to prevent abuse and fraud. Such processing will be in our legitimate interests of keeping the Service safe and secure.

For research: We use anonymised and aggregated data for business purposes such as performing research on specific subject-areas as well as statistical analysis and machine-learning, market analysis and producing reports. This Policy is not intended to place any limits on what CSX does with data that is anonymised and aggregated so the data is no longer associated with and can no longer be linked to an identifiable customer of the Services, or athlete whose data we have been provided with by a customer.

To screen potential new employees: We use the personal data you provide to us in a job application as part of our recruitment process.

How Does CSX Share the Information It Collects?

CSX may share information described in this Policy from time to time under certain circumstances, so we can offer you the best service possible, to run our business, or to comply with legal and regulatory obligations and to comply with any legal requests. Such sharing will also be necessary for the purposes of our legitimate interests described below.

Third Party Service Providers and other partners: CSX may provide CSX Data to vendors, service providers, and other partners including affiliates in our corporate group who help provide the Services and who will use this information only in accordance with instructions from CSX or restrictions imposed by CSX.

Legal Compliance: CSX may share information in order to comply with legal or regulatory requirements and to respond to lawful requests, court orders and legal process.

Changes to Business Structure: In the event CSX is involved in a merger, acquisition, bankruptcy, dissolution, reorganization, sale of some or all of CSx’s assets, financing, acquisition of all or a portion of our business, a similar transaction or proceeding, or steps in contemplation of such activities (e.g. due diligence). Such sharing will also be necessary for the purposes of our legitimate interests of pursuing the best arrangements for CSX, its customers and staff.

Fraud and Illegal Activity: CSX may share CSX Data to enforce our rights, prevent fraud and for safety and to protect the Services and its customers. This is in order to protect and defend the rights, property, or safety of us or third parties, including enforcing contracts or policies, or in connection with investigating and preventing fraud or other criminal activities. Such sharing may be required by law or may be necessary for the purposes of our legitimate interests described below.

Legal Basis for Processing

To the extent that CSX’s processing of CSX Data is subject to the EU General Data Protection Regulation, we rely on a number of legal bases to collect and use information for purposes described in this Policy, including:

  • as necessary to provide the Services and to perform the Customer Agreements;
  • where you have consented to processing, which you can revoke at anytime
  • where necessary to comply with a legal obligation, a court order, or to exercise and defend legal claims;
  • as necessary for CSX’s legitimate interests or those of a third party.

Where we rely on legitimate interest to process CSX Data, the legitimate interest we rely on are (i) to create, provide and maintain innovative Services; (ii) to secure our Services; (iii) to carry out direct marketing; and (iv) to recruit talented individuals.

Security and Data Retention

CSX takes security seriously. We take various physical, administrative, and technological steps to store and transmit data securely. For example, all personal data is held on dedicated and encrypted servers and behind secure firewall(s). In addition to technological security measures, CSX places access controls on its employees, contractors, and other partners. Our employees are subject to strict contractual confidentiality obligations that are consistent with this Policy, and may be disciplined or terminated if they fail to meet these obligations. Despite these measures, CSX cannot guarantee that the information described in this Policy will be completely secure.

We only store CSX Data for as long as is necessary to provide our Service under the Customer Agreement or to comply with our legal and regulatory obligations. This means certain transaction data will be held for 7 years from the termination of the Customer Agreement. We may also retain certain CSX Data after an account has closed if retention is reasonably necessary to resolve disputes, prevent fraud or abuse, or enforce this Policy and our agreements with customers. Personal data relating to potential employees who are unsuccessful in securing a position of employment with CSX will not be held for any more than 12 months.

International Data Transfers

In order to provide the Services, CSX Data may be transferred internationally or to third party service providers who are located outside the European Economic Area (“EEA”). These data transfers are necessary to provide the Service and we use standard contractual clauses approved by the European Commission, and may rely on a European Commission adequacy decision about certain countries such as the Privacy Shield, as applicable, for data transfers from the EEA to the United States and other countries. You can request a copy of our standard contractual clauses by contacting us at

CSX complies with the EU-US Privacy Shield Framework (the “Privacy Shield”) as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal information transferred from the EEA to the United States, as described in our Privacy Shield certification. CSX adheres to the principles contained in the Privacy Shield (the “Principles”).

As part of our participation in Privacy Shield, if you have a dispute with us about our adherence to the Principles, we will seek to resolve it through the panel established by the EEA Data Protection Authorities. In certain circumstances, the Privacy Shield provides the right to invoke binding arbitration to resolve complaints not resolved by other means, as described in Annex I to the Privacy Shield Principles. If you have a Privacy Shield-related complaint, please contact us at

Privacy Shield participants are subject to the investigatory and enforcement powers of the US Federal Trade Commission and other authorized statutory bodies. In certain circumstances, participants like us may be liable for the transfer of personal information from the EEA to third parties outside the EEA. Learn more about Privacy Shield at

We may share, as described in this Privacy Policy, information with our affiliates and subsidiaries, and third parties. We may disclose information in response to legal process and lawful requests by public authorities in the United States and other countries for the purposes of law enforcement and national security.

Data subject rights

If you are habitually resident in EMEA and your personal data is processed by us in CSX Limited, then you have certain statutory rights in relation to your data. Subject to exemptions provided by law you can request access to your personal data as well as seek to rectify, erase, restrict, port and object to CSX processing your personal data (including in particular a right to object where CSX relies on legitimate interests to justify its processing of your personal data). Where you have provided CSX with consent, you can revoke this consent at any time.

You can also access your personal information comprised in the CSX Data or exercise any of your rights described above by sending us a request at After we verify your identity, we will provide you with a copy of this personal information in a machine readable format where required by law.

Without prejudice to any other rights you also have the right to file a complaint against CSX Limited with your local supervisory authority, and also with the Irish Data Protection Commissioner by contacting them at

Notification of Changes to This Privacy Policy

We may revise this Policy from time to time. The most current version will apply to us. We will provide notice of any changes on the website and by contacting our customers.

Contact Us

If you have any questions about CSX’s Policy or practices and if you are habitually resident in EMEA and wish to exercise any of your statutory rights please contact our Data Protection Officer at or at the address below:

CSX Limited, 2A Kelmarna Ave, Ponsonby, Auckland, New Zealand

If you have any questions about CSX’s Policy or practices and if you are based outside EMEA, please contact CSX at or at the address below:

CSX Limited, 2A Kelmarna Ave, Ponsonby, Auckland, New Zealand

The CSX app is available to download worldwide through the App Store and Google Play.